About
HearthDesk, a DBA of Majestic Virtual Assistants LLC, answers your calls and texts around the clock, asks the questions your coordinator would, books the in-home assessment, and wakes your on-call person only when it matters. We set it up and run it for you.
When a family reaches out at 9:14 p.m., your agency shouldn't have to miss the opportunity or wake someone up for every routine inquiry. HearthDesk helps streamline the process by handling initial communication, gathering relevant details, and following your agency's escalation procedures.
We take care of the setup and ongoing management, tailoring the workflow to your agency's needs so your coordinators can spend less time managing incoming inquiries and more time supporting care delivery.
HearthDesk — Every call matters. Every family deserves an answer.
Our Story
HearthDesk was built around a simple reality: families don’t always need care during business hours. When someone calls at 9:14 p.m. looking for help for a loved one, they deserve an answer. We provide home care agencies with an always-on communication and intake solution that answers calls and texts, gathers essential information, schedules in-home assessments, and escalates important situations to the on-call team. We set up and manage the system so agencies can focus on providing quality care.
Our Mission
To help home care agencies deliver responsive, compassionate support to families at any hour while reducing missed calls, easing coordinator workloads, and ensuring urgent matters reach the right person.
Why Choose Us
Always On, Even After Hours
A Better Family Experience
Less Work for Your Coordinators
Majestic Virtual Assistants LLC, DBA HearthDesk
HearthDesk, a DBA of Majestic Virtual Assistants LLC, answers your calls and texts around the clock, asks the questions your coordinator would, books the in-home assessment, and wakes your on-call person only when it matters. We set it up and run it for you.
Serving Delaware, Maryland, Pennsylvania
Last updated 02/16/2026
Contact
Email: [email protected]
Phone: (302) 261-5390
16192 Coastal Highway, Lewes Delaware 19958
© 2026 Majestic Virtual Assistants LLC, DBA HearthDesk. All rights reserved.